Home / News / Flying The ‘United’ Way, IndiGo Just Proved That It Can Man-Handle Its Customers Really Well

Flying The ‘United’ Way, IndiGo Just Proved That It Can Man-Handle Its Customers Really Well

Well, history does repeat itself. 

As if once wasn’t enough, something quite similar to the infamous United Airlines incident has happened again, but this time a little closer to home. Yesterday, a video surfaced online showing an IndiGo staff member assaulting a traveller at the Delhi airport.

The shocking video starts with a passenger being stopped from entering a coach and then the situation quickly escalates with the staff literally pinning him to the ground. 

Reportedly, the incident occurred on October 15 when Indigo flight number 6E 487 flew into Delhi from Chennai. The passenger, Rajiv Katiyal, seemed to be having a bit of a scuffle with the staff and could be seen muttering his way to the bus that was waiting for him. Then, it seemed like one the staff members got a little too annoyed and made sure that Katiyal did not board the bus at all. 

Indigo Airlines Staff Members Manhandle A Passenger On The Tarmac © ANI/Twitter

The staff physically prevented him from getting on the bus, to which the already angry passenger exclaimed, “How dare you touch me?” The situation quickly gets out of hand, resulting in a fistfight and then Katiyal being pinned down on the ground.

Indigo Airlines Staff Members Manhandle A Passenger On The Tarmac © ANI/Twitter

Spot the difference. 

Indigo Airlines Staff Members Manhandle A Passenger On The Tarmac © Twitter

Honestly though, IndiGo, don’t you remember what happened with United Airlines? Didn’t you take that as a cautionary tale?

IndiGo also released a statement on its Twitter account, apologising to Mr. Rajiv Katiyal. 

There’s another statement by Aditya Ghosh, President of the company. 

But, if the whole thing happened last month, then why wait three weeks to take action. Maybe, because they had to do some sort of damage control, since the video had come out and was going viral. 

Apparently, the company at first fired the employee who filmed the whole incident, before terminating the culprit. 

Everyone on Twitter agreed that this was completely out of line and totally unacceptable. People started calling out the airlines, saying that they won’t fly with IndiGo unless strict actions are taken. 

Last week, even PV Sindhu called out the staff for misbehaving with her. 

Then, there were some jokes about the whole situation as well, because obviously, it’s Twitter. 

Photo: © Wikipedia (Main Image)

Source of news : Mensxp

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